PTGP.EU ONLINE STORE REGULATIONS
1. General provisions
1. The online store operating at ptgp.eu (hereinafter referred to as the Store) is owned by the Polish Society of Plastic Gynecology, a limited liability company, with its registered office in Szczecin at ul. Mazurska 7/4, postal code: 70-424 Szczecin; entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court Szczecin Centrum in Szczecin, 13th Commercial Division of the National Court Register under the KRS number 0001068766, Tax Identification Number (NIP): 8513302526 and National Business Registry Number (REGON): 52692137100000
2. These Terms and Conditions define the rules for using the Store, in particular the rights and obligations of the Seller and the Customer, the rules for placing orders and concluding and terminating purchase and sale agreements for products offered by the Seller, as well as the rules for performing these agreements and the rules for complaint procedures and personal data protection. These Terms and Conditions also define the rules for providing services electronically, which are provided only to the extent necessary to enable Customers to make purchases through the Store.
3. Customers may access these Terms and Conditions free of charge at any time on the ptgp.eu website, including downloading and archiving the Terms and Conditions, or printing them out. The Terms and Conditions are also made available to Customers during the ordering process.
4. These Regulations are addressed to both consumers and entrepreneurs using the Store, with the exception of points 7 and 8 of the Regulations, which are addressed exclusively to Customers who are consumers, and with the exception of those provisions of the Regulations that expressly refer to consumers.
5. Customers can communicate with the Seller by e-mail, telephone, and in writing (contact details as in point 1.1 of the Regulations), and Customers place orders using the order form, in accordance with the procedure provided for in point 3 of these Regulations.
6. All announcements, advertisements, price lists and other information posted on the website https://www.ptgp.eu, relating to the products listed there, do not constitute an offer within the meaning of the provisions of the Civil Code, but an invitation to conclude a contract within the meaning of Article 71 of the Civil Code..
7. Contact with the Store is possible by e-mail – office@ptgp.eu, by post: ul. Mazurska 7/4, 70-424 Szczecin, or by telephone: +48 692 425 515.
2. Services provided electronically
1. The Seller provides electronic services consisting in enabling Customers to set up a user account on the Store’s website and making an order form available to Customers on the Store’s website.
2. The user account service allows Customers to use the Store’s resources after logging in. Creating a user account requires completing and submitting a registration form containing: first and last name, email address, mailing address (if different from the primary address), and email address. The user account service is provided free of charge for an indefinite period. The Customer may delete their user account at any time, without providing a reason and at no cost, by sending the Seller a request to delete the account in writing or via email (contact details provided in Section 1.1 of the Terms and Conditions)..
3. The order form service allows Customers to place orders (declarations of intent) for goods offered by the Seller via the Store’s website, in accordance with the procedure set forth in Section 3 of the Terms and Conditions. This service is provided free of charge and is a one-time service. The service ends immediately after the order is placed.
4. To browse the Store’s assortment and place orders, you need a computer or other multimedia device with Internet access and an operating system that allows you to run a web browser (e.g. Mozilla Firefox, Google Chrome, Opera, Internet Explorer) with Javascript support, as well as an active e-mail account..
5. The Seller informs that the basic threats related to the use of services provided electronically via the Internet include, in particular, interference by third parties (so-called hackers), computer viruses, Trojan horses, and spam (unsolicited electronic messages sent simultaneously to many recipients). It is in the interest of every user of services provided via the Internet to install legal and up-to-date software that protects the user’s device against the above-mentioned threats..
6. Customers using the Store are obliged to refrain from any activity contrary to the law, including in particular from providing illegal content and from interfering with the content of the Store or its technical elements..
7. Complaints regarding services provided electronically may be submitted in writing or via email (contact details provided in point 1.1 of the Regulations). Complaints will be reviewed by the Seller within 14 days..
3. Procedure for concluding a sales contract
1. The Store accepts Customer orders via the website https://www.ptgp.eu. Orders can be placed 24 hours a day, 7 days a week. Placing an order by the Customer constitutes an offer to conclude a sales contract for the products that are the subject of the order within the meaning of Article 66 § 1 of the Civil Code..
2. Placing an order means selecting the type and number of products on the website https://www.ptgp.eu, clicking the “buy now” icon or a similar one, completing the order form, selecting the payment and delivery method, and then confirming and submitting the order by clicking the “buy and pay” icon. Orders placed through the Store entail the obligation to pay..
3. A necessary element of the ordering process is for the Customer to read and accept these Terms and Conditions, which the Customer confirms by checking the appropriate box before finalizing the order. Failure to accept these Terms and Conditions during the ordering process prevents the Customer from purchasing goods through the Store and requires the terms of the transaction to be agreed upon in another form.
4. After the Customer submits a correctly completed order form, the Store immediately confirms receipt of the order by sending an appropriate email to the email address provided by the Customer. Upon receipt of the email by the Customer, a sales agreement is concluded between the Customer and the Seller. This email also serves as confirmation of the conclusion of the distance contract. The email is attached to a document in the form of an .html file containing all order details and a withdrawal form.
5. Agreements concluded via the Store are concluded in Polish.
4. Prices and payment
1. The prices of products presented on the Store’s websites are gross prices (i.e. they include all components such as customs duties and taxes, including VAT, if applicable) and are expressed in Polish zloty (PLN)..
2. Product prices listed on the Store’s website do not include shipping costs (unless otherwise stated in the product description). When purchasing tickets for a training, congress, or workshop, the product price is final. Product shipping costs (including transportation, delivery, and postal fees) are indicated to the Customer when placing the order, including when the Customer expresses their intention to be bound by the sales contract. Shipping costs depend on the shipping method selected when placing the order. The total order cost, including the product price and shipping costs, is visible in the order summary..
3. The binding and final price is the price at the time of placing the order by the Customer..
4. Payment for the ordered goods may be made in the payment methods available in the order form..
5. Invoices are issued for all goods ordered in the Store..
6. When purchasing a training course, congress, or workshop (hereinafter referred to as the Training), the Buyer has the right to designate a person who will participate in the training. In such a case, the Buyer is obligated to provide the Training participant’s details within 7 days of concluding the contract. The Buyer may change the Training participant’s details no later than 24 hours before the Training date. Providing the Training participant’s details constitutes a declaration that the Buyer is authorized to provide this data and has informed the Training participant of this fact..
7. Participants who, despite meeting these conditions, have not received confirmation of their reservation should contact the Store immediately.
8. The price of the Training includes: educational classes in an online or on-site format (depending on the form of the purchased Training), teaching materials (if the Training program provides teaching materials), a certificate confirming participation in the classes.
9. To participate in the Online Training, you must have a constant and stable internet connection with a minimum speed of 20Mbps. The Store is not responsible for any difficulties with the Online Training resulting from technical limitations of the devices used by the Participant or for reasons beyond their control.
10. In order to participate in the Training in a stationary mode, the Buyer is obliged to appear at the training location or connect to the training platform on the date chosen by him/her when purchasing the training.
11. Failure to participate in the Training by the Buyer, except in the event that the Buyer has effectively withdrawn from the contract or the contract has been terminated by mutual consent, does not entitle the Buyer to a refund of the fee paid to the Store for participation in the Training.
12. In the case of online and stationary Training, the Participant is obliged to participate in classes in a manner consistent with the law, the Regulations and good manners, in particular:
1) use the classes in a way that does not interfere with the use of these classes by other users, does not infringe any rights, goods or interests of third parties (including: does not negatively affect the functioning of the training platform in the case of online training).
2) In the case of online training, do not share access data to your account on the training platform with any third parties.
3) Do not record or distribute the Training or its individual fragments without the prior consent of the Seller.
13. In the event of participation in the Training in a manner inconsistent with paragraph 12 above and in the event of gross behavior of the Participant that makes it impossible for the lecturer to conduct the Training, the trainer has the right to remove the Participant from the training platform or ask him/her to leave the stationary classes.
14. The Store is not responsible for the need to reschedule the Training for reasons beyond its control, such as illness of lecturers or trainers, unforeseen events, internet outages, or training platform failures. In such a case, the Service Provider undertakes to refund the amount paid by the participant if they are unable to attend the Training on the rescheduled date. Notice of withdrawal should be notified to the Service Provider by email or phone.
15. The Service Provider cannot guarantee the refund of the money paid in the event of a natural disaster, war or other situations beyond the control of the Service Provider.
16. In the event of cancellation or postponement of the Training, the Store is not responsible for the costs incurred by the participant in purchasing transport or flight tickets, accommodation or other costs related to travel to the Training venue and accommodation.
17. The Service Provider may cancel a given Training up to 3 days prior to the Training date if the number of participants falls below the anticipated profitability of the service. In such case, the Service Provider agrees to refund the Buyer 100% of the Training fee paid.
18. The Service Provider is not responsible for items left by the Participant in the training room during and after the Training conducted in a stationary mode.
5. Delivery
1. Delivery of the product to the Customer is subject to payment, unless the sales contract provides otherwise (see point 4.2 of the Regulations) or the Customer arranges transport on his own or collects the product in person..
2. If the purchase concerns a congress, training, workshop, or course, the Customer is obliged to come to the venue of the congress, training, workshop, or course at his/her own expense..
3. Ordered products are delivered via courier, Poczta Polska, according to the Customer’s choice when placing the order. Ordered goods are delivered – depending on the Customer’s choice – directly to the Customer’s address indicated on the order form..
4. Deliveries of goods ordered via the Store are carried out within the territory of the Republic of Poland..
5. The order processing time is from 2 to 14 business days, counted from the date of placing the order by the Customer, unless a different time is specified in the product description or when placing the order..
6. Upon receiving the shipment, the Customer should, if possible, inspect the shipment’s condition in the presence of the delivery person. If any damage is detected during transport, the Customer should, if possible, refuse to accept the shipment or draw up a report in the presence of the delivery person detailing the shipment’s condition and the circumstances of the damage. This will significantly facilitate any potential complaint proceedings.
6. Complaint handling procedure
1. The Store is obligated to deliver the goods sold to Customers free from physical and legal defects (warranty). In the event of defective goods, Customers have the rights provided for in the Act of April 23, 1964, the Civil Code (Journal of Laws of 2014, item 121, as amended), in particular in the part relating to warranty (Art. 556 et seq.)..
2. Complaints should be submitted to the Store’s registered office address, as specified in Section 1.1 of the Regulations. The complaint should include the Customer’s contact details, information about the type of defect and the date it was discovered, the Customer’s request, and, in case of doubt, some type of confirmation of purchase of the complained goods from the Store. The above complaint content is in the form of a recommendation, and complaints with other content will also be considered by the Seller.
3. If the Seller needs to examine the sold item to resolve the complaint, the Customer exercising warranty rights will be obligated to deliver the item at the Seller’s expense to the place specified in the sales agreement, or if no such place is specified in the agreement, to the place where the item was delivered to the Customer. If, due to the nature of the item or the manner of its installation, delivery of the item by the Customer would be excessively difficult, the Customer is obligated to make the item available to the Seller at the place where the item is located..
4. The Store will respond to the Customer’s complaint within 14 days..
5. The store does not provide a separate warranty for the products sold (some products may be covered by the manufacturer’s warranty), and does not provide after-sales services..
7. Right to withdraw from the contract
1. Pursuant to Art. 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), a Customer who is a consumer and who has concluded a distance contract via the Store may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified in points 7.4, 7.5 and 7.8 of the Regulations. The instruction on the right of withdrawal, containing in particular information on the method and deadline for exercising the right of withdrawal and the costs of returning the goods in the event of withdrawal, which are borne by the Customer, constitutes Annex No. 1 to these Regulations..
2. The Customer may use the model declaration of withdrawal from the contract attached to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), as well as the return form sent to the Customer’s e-mail address after completing the order, but this is not obligatory..
3. In the event of withdrawal from the contract, the contract is deemed not to have been concluded. If the Customer who is a consumer has submitted declarations before the Seller has accepted their offer, the offer is no longer binding..
4. If the Customer has chosen a method of delivery other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Customer for the additional costs incurred by him..
5. The customer bears the direct cost of returning the goods. If the goods, due to their nature (e.g., bulky goods), cannot be returned by regular mail, the cost of returning the goods will depend on the price list of the carrier providing the transport service..
6. The customer is liable for any reduction in the value of the item resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the item..
7. The Customer does not have the right to withdraw from a distance contract in relation to contracts listed in Article 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), in particular:
a) where the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individual needs;
b) where the subject of the performance is an item that spoils quickly or has a short shelf life;
c) where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
d) where the subject of the performance are items which, due to their nature, are inseparably connected with other items after delivery.
8. If the Customer has requested the commencement of the provision of services (if the Seller’s offer provides such services at all) before the expiry of the withdrawal period, the Customer shall pay the Seller an amount proportional to the scope of services provided until the moment the Customer informed the Seller about the withdrawal from this contract..
9. The customer should secure the returned goods in such a way as to minimize the risk of damage during transport and send them back to the store’s address together with the original receipt within 14 days..
10. The returned goods should be sent back in the same condition as they were delivered to the customer, without any traces of use, copying, etc..
11. We do not accept cash on delivery shipments. Refunds for returned goods will be made within 14 days of receiving the shipment and inspecting the goods. Refunds will be made in the same form of payment as originally received. Payment by bank transfer – to the bank account specified by the returnee, or gift voucher – in the form of a gift voucher..
12. Returns of Virtual Products. Customers who have purchased a virtual product, such as an e-book or e-newspaper, have the right to return it within 14 days, but only if they have not downloaded the product to their computer. Once the product has been downloaded, the right to return is void..
8. Extrajudicial methods of handling complaints and pursuing claims
1. If the entrepreneur does not accept the complaint of the Customer who is a consumer and the Customer does not agree with the entrepreneur’s decision, he or she may use the available out-of-court methods of complaint handling and redress..
2. In particular, the Customer may request the initiation of mediation proceedings by the relevant provincial inspector of the Trade Inspection to amicably resolve the dispute between the Customer and the Seller, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended). Mediation is voluntary (both parties must consent to it), and any settlement between the parties must also be the result of mutual consent. A successful submission of a request for mediation does not guarantee its implementation, let alone its outcome..
3. The Customer also has the option of requesting resolution of a dispute arising from the concluded sales contract by a permanent consumer arbitration court at the provincial inspector of the Trade Inspection, referred to in Art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended). The regulations for the organization and operation of permanent consumer arbitration courts are specified in the Regulation of the Minister of Justice of 25 September 2001 on the regulations for the organization and operation of permanent consumer arbitration courts (Journal of Laws of 2001, No. 113, item 1214)..
4. Detailed information on out-of-court complaint and redress procedures is also available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection and the Voivodeship Inspectorates of Trade Inspection..
9. Protection of personal data
1. The Seller processes the personal data of its Customers in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and the provisions of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2013, item 1422, as amended). The basis for data processing by the Seller is the performance of the contract between the Customer and the Seller and, in the case of consent to the sending of commercial information, the consent of the data subject.
2. Providing personal data by the Customer is voluntary, but providing data when placing an order is necessary for the performance of the sales contract. Customers have the right to request the addition, updating, or correction of personal data, the temporary or permanent suspension of its processing, or its deletion. The data will not be shared. The Customer has the right to lodge a complaint with a supervisory authority..
3. The administrator of personal data provided by Customers is the Seller referred to in point 1.1 of the Regulations
4. Personal data will be processed for the purpose of completing the purchase process. The data retention period depends on the type of account the customer selects when registering in the Store. [patrz punkt 9. 5]. In the case of purchases and registration, the Store collects the following personal data from you:
1) surname and name,
2) postal address for the invoice and invoice details (including Tax Identification Number)
3) goods delivery address,
4) e-mail address,
5) telephone number,
6) professional license number,
7) other data necessary to provide the service.
Providing the above data is voluntary, but necessary for registration and purchase in the Store..
5. Personal data will be stored:
a) If you create an account in the system: for the duration of the account. After deletion of the account, data will be stored only to the extent permitted by law.
b) in the case of an order without creating an account: for the period permitted by law (e.g. for accounting purposes and handling complaints)
c) in the case of subscription to the newsletter: until the Customer unsubscribes from the newsletter
6. We reserve the right to change our website’s privacy policy, which may be affected by the development of internet technology, potential changes in personal data protection law, and the development of our website. We will notify you of any changes in a visible and understandable manner.
7. The Store may contain links to other websites. These websites operate independently of the Store and are not supervised by the Store in any way. These websites may have their own privacy policies and terms and conditions, which we recommend you review. If you have any questions about any of the provisions of this privacy policy, we are available – our contact details can be found in the CONTACT tab..
10. Final provisions
1. The Seller honors all consumer rights provided for in generally applicable law, in particular in the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827). Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights arising from legal provisions. Any possible doubts should be resolved in favor of consumers using the Store. Provisions of the Regulations that are less favorable to the consumer than the provisions of the aforementioned Act are invalid, and the provisions of that Act shall apply in their place..
2. The Regulations may be amended for important reasons, in particular in the event of changes in legal provisions. In the event of concluding ongoing contracts based on these Regulations, the amended Regulations are binding on the Customer if the requirements specified in Articles 384 and 3841 of the Civil Code are met, i.e., the Customer was properly notified of the changes and did not terminate the contract within 14 days of the date of notification. In the event of concluding contracts other than ongoing contracts based on these Regulations, the amendments to the Regulations will not in any way violate the rights of Customers acquired before the date of entry into force of the amendments.
3. The annexes to the agreement are: 1. Instructions on the right to withdraw from the agreement, 2. A template for the declaration of withdrawal from the agreement. These annexes constitute an integral part of the Regulations..
4. The Regulations are effective from 20 June 2019. The existing provisions shall apply to contracts concluded before the entry into force of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) and these Regulations..
